Privacy Policy

1. Information We Collect

We collect information you provide directly when using sayhello.itshello.io ("the Platform"):

• Account Information: Name, email address, profile photo, and other details you provide during registration
• Profile Data: Optional information such as gender, pronouns, age, location, and bio that you choose to share to personalize your experience
• Conversation Data: Metadata about your interactions with AI companions, including timestamps and duration
• Creator Content: Videos, images, and configurations uploaded by creators for AI companion creation

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Personalize your experience with AI companions (e.g., using your name and preferences in conversations)
• Process transactions and send related communications
• Send you updates, security alerts, and support messages
• Protect against fraud, abuse, and unauthorized access

3. Data Storage and Security

Your profile data and preferences may be stored locally on your device (via browser localStorage) and/or on our secure servers. We implement industry-standard security measures to protect your information. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Services

The Platform integrates with third-party services to provide its functionality:

• HELLO (AI Video): Powers real-time AI video conversations. Your video and audio data is processed by HELLO during live sessions.
• Clerk (Authentication): Manages user authentication and account security.
• Stripe (Payments): Processes payment information for premium features. We do not store your full payment details.
• Supabase (Storage): Stores uploaded media files securely.

Each third-party service has its own privacy policy governing how they handle your data.

5. AI Conversation Privacy

When you interact with AI companions, your conversations may be processed by AI models to generate responses. Conversation content may be temporarily stored to maintain session continuity. We do not use your private conversations to train AI models. Creators may configure their AI companions with specific behaviors, but they do not have access to your individual conversation content.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of non-essential communications
• Export your data in a portable format

To exercise any of these rights, contact us at info@itshello.io.

7. Children's Privacy

The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law or for legitimate business purposes, such as fraud prevention and security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at info@itshello.io.